Start with Karamel tele-advice
Choose the AI Veterinarian or talk to a licensed veterinarian. This first step is required for a home intervention through Karamel.
Karamel × VetEmergency
From online advice to veterinary care at home.
Most questions are solved online. When your pet needs a physical examination, Karamel can help escalate your case to a home veterinary intervention by our emergency partner VetEmergency — where available.
Home intervention depends on your location, the urgency and VetEmergency's availability.
A partnership between
Some situations need more than online advice.
Many questions can be fully answered through AI or human veterinary tele-advice. But some symptoms call for a physical examination, an emergency assessment or treatment on the spot. In those cases, Karamel doesn't leave you with a vague "you should see a vet" — we help you take the next step.
How it works
Your pet's situation is assessed
The conversation helps understand how urgent the situation is and whether online guidance is enough.
A home intervention may be recommended
If a physical examination is needed and VetEmergency covers your area, Karamel can help organize the intervention.
A veterinarian comes to your home
VetEmergency sends a licensed veterinarian with a fully equipped intervention vehicle to examine and care for your pet at home.
Clinic transfer if needed
If hospitalization is necessary, a transfer to a veterinary clinic can be arranged when appropriate.
Equipped veterinary care at home.
VetEmergency is a veterinary home-intervention service — not a clinic. Its vehicles carry the equipment and medication needed to manage many situations directly at your home.
Licensed emergency veterinarians
Experienced veterinarians dedicated to home interventions.
Fully equipped vehicles
Intervention vehicles carrying emergency equipment and medication.
Assessment and stabilization
Your pet is examined and stabilized in its own environment.
On-site diagnostics
Tests such as blood and urine analysis when the situation requires it.
Treatment at home
Wound care and treatments performed on the spot when appropriate.
Clinic transfer if necessary
If hospitalization is needed, a transfer is arranged when appropriate.
Available in selected Belgian areas.
VetEmergency currently operates in and around Brussels (24/7) and in several other Belgian regions, with hours that vary by zone. Availability always depends on your postcode, the time, the urgency and veterinary capacity.
- Brussels & periphery — 24/7
- Walloon Brabant
- Flemish Brabant & Leuven
- Antwerp province
- Ghent province
- Liège province
Rates are set and invoiced directly by VetEmergency and depend on the time and your location. Karamel tele-advice is billed separately at the prices shown on our homepage.
Check current zones, hours and rates on vetemergency.beNeed help deciding what your pet needs?
Start with Karamel veterinary advice. If your pet needs in-person care and VetEmergency covers your area, we help guide the next step.