Increase customer trust
Give the people you serve access to credible veterinary guidance, the moment they need it.
Partnerships
Add veterinary tele-advice to your customer experience.
Karamel helps insurers, pet food brands, shelters, clinics and pet-care platforms offer instant AI guidance and licensed veterinary advice to the people they serve — without building a veterinary team.
Veterinary guidance creates value before, between and after clinic visits.
Most pet-health moments don't start in a clinic. They start at home — after an adoption, a food change, a new symptom, a worrying behaviour. Karamel gives your customers a trusted first step in exactly those moments, and gives your brand a reason to be there when it matters.
Differentiate your offer
Add a meaningful pet-health benefit that competitors can't match with a discount code.
Reduce uncertainty
Help pet owners understand whether to monitor at home, seek advice or access in-person care.
Scale support without hiring
AI-first guidance with escalation to licensed veterinarians — no veterinary team on your payroll.
Already working with trusted partners
What a partnership looks like for you
Five places where veterinary tele-advice strengthens an existing pet business.
Pet insurers
Make your policy valuable before a claim happens.
Insurance is bought for peace of mind — but most policyholders only interact with you when something has already gone wrong. Tele-advice makes the reassurance visible in daily life: members can ask questions, assess urgency and understand next steps at any moment.
- Higher perceived value of the policy, all year round
- Positive touchpoints outside the claims process
- Urgency assessment helps members choose the right level of care
- A benefit members can use often — not once a year
- AI-first guidance with human veterinarian escalation
- Real differentiation in a crowded market
Pet food brands
Turn nutrition questions into brand trust.
Food is one of the most common sources of doubt for pet owners: transitions, appetite changes, digestion, allergies, weight, life stages. Give your customers veterinary guidance at exactly those moments, and your brand becomes part of the answer instead of part of the question.
- Support customers through food transitions
- Help owners distinguish normal adaptation from warning signs
- Veterinary credibility around premium and specialized nutrition
- Relieve customer service of health questions it shouldn't answer
- A post-purchase experience that drives loyalty and retention
Shelters, foundations & adoption organisations
Support adopters after the animal goes home.
Adoption doesn't end at the shelter door. The first weeks bring questions about stress, appetite, behaviour and settling in — and shelter teams can't answer them all. Karamel gives every adopter a simple place to ask.
- Reassure new owners during the critical first weeks
- Fewer panicked calls to your team
- Behaviour and adjustment guidance can help prevent returns
- Accessible support for communities with limited access to veterinary care
- A scalable, sponsor-friendly support layer
Veterinary clinics & emergency services
Support your clients without adding to your workload.
First-line questions matter to owners but are hard to absorb at scale: post-consultation doubts, non-urgent symptoms, "should we come in?". A tele-advice layer answers responsibly — and sends the right cases back to you.
- Fewer first-line calls on your team
- After-hours orientation for your clients
- Reassurance for post-consultation questions
- Clients arrive better informed
- The clinic relationship stays central
Pet-care platforms & retailers
A veterinary layer for your existing service.
Platforms, e-commerce, groomers, boarding, breeders, walkers — your customers will eventually have health questions. Karamel gives your team a responsible answer that isn't "ask a vet" with no vet in sight.
- Differentiate your service with a real health benefit
- Build trust after a purchase or a service
- A responsible way to redirect medical questions
- Veterinary value without veterinary hiring
- A co-branded experience your customers remember
How a partnership works
Tell us about your audience
Your customers, members or adopters — and the moments where they need guidance.
We design the access model together
Co-branded or discreet, broad or targeted — shaped around your customer journey.
Your customers get veterinary guidance
Instant AI answers, with escalation to licensed veterinarians when needed.
Flexible ways to plug in
- Co-branded access
- White-label experience
- Vouchers & codes
- Embedded link or QR
AI-first with escalation to licensed veterinarians — available in French, Dutch and English across Belgium, France, the Netherlands and Luxembourg.
Let's design the right veterinary support layer for your customers.
Tell us about your business and your audience — we'll come back with a concrete proposal.