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Karamel

Veterinary advice from home, fast.

Choose instant guidance from our AI Veterinarian, or speak with a licensed veterinarian about your pet's situation.

Start with AI and transfer to a human veterinarian for €10 if necessary.

Choose your service

AI Veterinarian

Launch offer −53%

€7.49€3.49per month, billed yearly (€41.88)

or €7.49/month, no commitment

Immediate response, 24/7

A specialized veterinary AI, monitored by our licensed veterinarians. Talk as much as you need about health, behaviour, nutrition, well-being and emergencies.

  • Unlimited conversations — immediate answers
  • Send text, photos, videos and audio
  • For up to 2 pets, all species
  • Transfer to a human vet anytime for €10

Available 24/7, every day of the year

Subscribe from €3.49/month

Human Veterinarian

Licensed veterinary advice

€14.99per conversation

one-off payment, no subscription

Response under 30 minutes

Speak with a licensed veterinarian about your pet's specific situation.

  • Personal advice from a licensed veterinarian
  • Send text, photos, videos and audio
  • Dogs, cats and NACs
  • Available during opening hours

Weekdays 09:30–23:00 · Weekends 10:00–21:00

Talk to a human vet

How Karamel works

Three simple steps between a worry and a plan.

01

Choose your service

Start with the AI Veterinarian or speak directly with a licensed veterinarian.

02

Pay securely online

Complete your payment through a secure payment page.

03

Start the conversation

Describe your pet's situation and send photos, videos or audio when useful.

No waiting room. No unnecessary delay. Start from home.

Not only emergencies. Everyday pet questions too.

Karamel can help when something feels urgent, but also with the common questions pet owners face every day.

Emergency questions

Understand whether urgent care is needed

Skin & allergies

Itching, redness, hair loss, hot spots

Digestion & nutrition

Vomiting, diarrhea, appetite, food transition

Behaviour & anxiety

Stress, fear, aggression, separation anxiety

Fleas, ticks & parasites

Fleas, ticks, worms, prevention questions

Pain & mobility

Limping, arthritis, stiffness, joint pain

Urinary health

Frequent urination, accidents, discomfort

Dental health

Bad breath, gums, tooth pain

Grooming & hygiene

Coat, nails, ears, skin care

General health

"Is this normal?", medication questions, follow-ups

Choose the advice that fits your situation

Start with instant AI guidance or speak directly with a licensed veterinarian.

AI VeterinarianHuman Veterinarian
PriceFrom €3.49/month, billed yearly€14.99 per conversation
Conversations includedUnlimitedOne conversation
Response timeImmediateUnder 30 minutes
AvailabilityImmediateWeekdays 09:30–23:00 · weekends 10:00–21:00
Conversation channelOnline messagingConversation via WhatsApp messaging
Text, photos, videos and audioYesYes
TopicsHealth, emergency, behaviour, nutrition, well-beingHealth, emergency, behaviour, nutrition, well-being
AnimalsAll animalsDogs, cats and NACs
Human veterinarianNoYes
Access to a human vetTransfer anytime for €10Already included
Subscribe from €3.49/monthTalk to a human vet — €14.99

Start with AI. Transfer to a veterinarian if necessary.

Sometimes immediate AI guidance is enough. When your pet's situation needs a human review, you can continue with a licensed veterinarian.

Subscribe from €3.49/month

  1. AI guidance

    Immediate answers and a first urgency assessment.

  2. Transfer option

    Continue with a human veterinarian for €10 if necessary.

  3. Human veterinarian

    A licensed veterinarian reviews your pet's situation.

  4. In-person care if needed

    We point you to a clinic or emergency vet when an examination is required.

Responsible advice, with clear limits.

Karamel helps you understand what to do next. Online advice is useful for guidance, urgency assessment and everyday questions, but some situations require a physical examination, diagnostic tests or emergency care.

We help you assess urgency.

We explain what to monitor.

We guide you toward the right next step.

We tell you when in-person care is needed.

Online advice when possible. A veterinarian at home when needed.

Some situations need more than online guidance. In selected areas in Belgium, Karamel can help organize a home veterinary intervention through our emergency partner VetEmergency.

VetEmergency sends licensed veterinarians to your home with equipped veterinary vehicles. Many emergencies can be assessed and managed directly at home. If your pet needs hospital care, transfer to a clinic can be arranged when appropriate.

See how home intervention works
Veterinary home intervention vehicle from VetEmergency

Licensed veterinarians at home

Care at home when your pet should not wait or travel unnecessarily.

Equipped veterinary vehicles

Veterinarians arrive with the equipment needed for emergency assessment and first-line care.

Many cases managed at home

Most situations can be assessed and stabilized directly at home before your regular veterinarian takes over.

Clinic transfer if needed

If hospital care is required, transfer to a veterinary clinic can be organized when appropriate.

Home intervention availability depends on your location, urgency, schedule and veterinary capacity.

Working with trusted veterinary and pet-care partners

Karamel collaborates with veterinary services, foundations and pet-care brands to make reliable veterinary guidance more accessible.

Become a partner
VetEmergency logo
Fondation Prince Laurent logo
BeVet logo
Colonel Gustave logo

Trusted by pet owners and veterinarians

Real feedback from people who have used or worked with Karamel.

4.9

5 out of 5 stars

Google Avis · Based on 35 reviews

AM

Aleksandr Mann

5 out of 5 stars

Very helpful service 👍👍👍

OB

OWIT Brussels

5 out of 5 stars

Très bonne idée qui permet d’affronter toutes les situations pour bien s’occuper de nos petits compagnons.

CH

Claire Humme

5 out of 5 stars

Équipe à l’écoute et professionnelle.

AD

alienor dehaye

5 out of 5 stars

Je trouve le nouveau concept KARAMEL très innovant et pratique. J’y travaille moi-même en tant que vétérinaire. C’est un réel gain de temps pour les autres vétérinaires et un moyen…

JF

Julie Francq

5 out of 5 stars

En tant que vétérinaire je trouve cette appli bien utile. Je travaille chez Karamel le dimanche mais exerce aussi dans un cabinet la semaine. Pour les petites questions ou pour les…

AT

Alexander Taffeiren

5 out of 5 stars

Sinds enige tijd werk ik als dierenarts voor Karamel. Het platform biedt een snelle, goedkope en betrouwbare informatiebron aan voor eigenaars en dieren in nood. Dankzij Karamel is…

Questions, answered

Your pet can't tell you what's wrong. We help you understand what to do next.

Start with immediate AI guidance or speak directly with a licensed veterinarian.

Subscribe from €3.49/monthTalk to a human vet — €14.99